Operation Departmental Manager Apprenticeship Level 5

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. 

They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. 

Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. 

Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager, Specialist Managers and High Potentials

End Point Assessment  

End Point Assessment Method 1

Professional Discussion underpinned by Portfolio of Assessment 

1. Confirmation of entering EPA sent to EPAO with Portfolio of Evidence

2. EPA Independent Assessor emails with date and time for Professional Discussion (PD), you will get at least 2-weeks’ notice

3. PD to be based on the set of KSB criteria (see below) and underpinned by Portfolio of Evidence, both of you will have a copy

4. PD usually lasts 60 minutes and “must be structured to bring out the best of your competence and excellent…allow the opportunity to obtain the highest possible grade

5. It is suggested you familiarise yourself with the Portfolio of Evidence you have provided the EPA.

End Point Assessment Method 2

Project Proposal, Presentation and Questioning 

This will be covered with you once your Portfolio of Evidence is complete and before Gateway. However, it is good to know you get 12 weeks to prepare for this element.

Assessment Method 3 - Portfolio of evidence